Advice line: 08001448848 Citizens Advice is a network of charities operating across England and Wales, giving confidential advice online or on the phone. They can help you with advice regarding benefits and make sure that you know what benefits you are entitled to. You can contact them on the advice line which is open Monday to Friday between 9:00 - 17:00 Alternatively, you can contact your local Citizens Advice, listed below: If English is not your first language, you can ask for an interpreter to be arranged.